FAQ
GENERAL INFORMATION ABOUT OUR WIGS.
Our wigs are made with our new & improved 100% premium virgin hair collection. All of our wigs are made on a standard 21",22”, or 23" adjustable mesh cap and come with an elastic band for extra support. They are machine-made and closure wigs are completely glueless! Please be sure to read the wig description before purchasing as ALL SALES ARE FINAL. All wigs are made with our thin HD LACE. Wigs 14" and under are made with 2 bundles. Wigs 16" and up are made with 3 bundles. Please add on an extra bundle for fullness for lengths 22" and up!
DO ALL WIGS COME CUSTOMIZED?
All wigs come customized meaning they come with bleached knots, pre-plucked hairline, babyhairs if you choose, and styling. All Ready to Ship units come as described in the descriptions and seen in photos. Custom and Remake orders can be customized to your liking.
HOW TO GET UPDATES ABOUT YOUR ORDER?
Contact us through our email for order updates. Automatic emails are not sent, you must email us. Contacting through social media is not recommended because it may get lost/unseen.
ARE RETURNS OR EXCHANGES ACCEPTED?
No, due to the nature of our products, ALL SALES ARE FINAL AND NON-REFUNDABLE. If there is an issue with your order, you can contact our email and we will be happy to assist you! You have 5 days after you have received your order to email us with an issue. After the 5 day period, we may not be able to assist you. WE ARE NOT RESPONSIBLE FOR SHIPPING ISSUES. AFTER YOUR ORDER IS SHIPPED, WE ARE NOT LIABLE FOR ANY LOST OR STOLEN PACKAGES. IF YOU HAVE AN ISSUE WITH YOUR SHIPMENT, YOU MUST CONTACT USPS!
WHAT IS THE DIFFERENCE BETWEEN A CLOSURE AND FRONTAL?
Our closure wigs are made on a 5x5 hd lace meaning 5 inches by 5 inches. A frontal is usually 13x4 or 13x6 meaning it covers your entire hairline from ear to ear with 4 or 6 inches parting space. We only specialize in custom glueless closure units. If your interested in a uncustomized frontal wig, please email us!
HOW LONG DOES IT TAKE FOR UNITS TO BE SHIPPED?
Ready to Ship units ship out in 1-3 business days from purchase date. Custom and Remake orders ship out in 1-4 weeks unless expedited shipping is added. Expedited orders ship out in 1-2 weeks. Shipping is through UPS and you recieve tracking directly to your email. Processing times may increase during busier seasons (Black Friday, Christmas, etc.). You will be notified if your order is delayed.