FAQ

GENERAL INFORMATION ABOUT OUR WIGS

All wigs are made using our 100% Premium Virgin Hair Collection and constructed on adjustable mesh caps.  Wigs are available in cap sizes 21”, 22”, and 23” (20" or 24" by request). Each unit is machine-made and includes an elastic band and adjustable clips for added security. Our closure wigs are completely glueless and feature thin HD lace for an undetectable finish.

Bundle Breakdown:

- 14” and under: 2.5 bundles

- 16”–22”: 3 bundles

- 24” and longer: 4 bundles

Additional bundles may be added upon request for extra fullness.

PLEASE NOTE: Review each product description and your selections carefully before purchasing, as ALL SALES ARE FINAL.

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Q: WHAT IS A CLOSURE WIG?

A closure wig features a section of HD lace at the top of the unit that creates a natural-looking scalp and hairline. The size of the closure determines how much parting space and styling flexibility you have.

Closure Sizes & Benefits:

- 2x6 Closure: Ideal for a defined middle with minimal lace to maintain.

- 5x5 Closure: A great everyday option with enough space for middle and side parts.

- 6x6 Closure: Offers additional parting space for deeper side parts and more styling flexibility.

- 9x6 Closure: Offers extended coverage across the front hairline, giving you more freedom to switch between different parting styles.

At The Wig Closet, we specialize exclusively in fully customized, glueless closure wigs. 

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Q: HOW TO FIND YOUR CAP SIZE

Q: HOW TO GET UPDATES ABOUT YOUR ORDER?

ORDER UPDATES & INQUIRIES

An estimated processing and shipping timeline is provided at the bottom of each product page. We recommend saving or taking a screenshot of this information for future reference. If you'd like an update on your order, you're always welcome to contact us via email. 

Please direct all order-related inquiries to our email, as messages sent through social media may be missed.

Q: ARE RETURNS OR EXCHANGES ACCEPTED?

Due to the custom nature of our products, all sales are final and non-refundable. Once an order is placed, cancellations or changes to your selections cannot be guaranteed, as production begins shortly after purchase. Please carefully review your cap size, length, color, and customization details before checkout.

Order Issues: If you receive an incorrect item or experience an issue with your order, please contact us via email within 5 days of delivery so we can review your concerns and assist with a resolution. Requests submitted after this period may be subject to limited assistance.

Returns & Restocking Fees: If a wig return is approved, a $100 restocking fee will be deducted to account for the time and labor involved in customizing your unit. Approved returns must be in their original, unworn, and unaltered condition, with the lace fully attached. Wigs with cut lace, including units customized with a lace-cutting request, are not eligible for standard returns. Cancellations of bundle or lace orders, when approved, may be subject to a processing or restocking fee.

Shipping Concerns: Once your order has shipped, UPS is responsible for transporting and delivering your package. If your shipment is delayed, lost, or marked delivered but not received, please contact UPS to initiate an investigation. You may also email us for assistance with the shipment details.

Please Note: These policies do not limit any rights or remedies available under applicable consumer protection laws, including those involving incorrect, defective, or undelivered merchandise.

HOW TO CARE FOR YOUR WIG AT HOME

Proper care is key to keeping your wig looking its best and extending its lifespan. With the right products and a consistent routine, your unit can be worn and enjoyed for years to come.

Washing & Conditioning

I recommend using quality shampoo and conditioner to keep your hair soft, moisturized, and manageable. My favorites include:

- BioSilk Hydrating Therapy Shampoo & Conditioner for maintaining softness and moisture.

- Redken Color Extend Magnetics Shampoo & Conditioner for colored units to help maintain vibrancy and reduce fading.

After extended wear, your wig may benefit from a deep conditioning treatment. I recommend a Redken Acidic Bonding Concentrate 5 Minute Liquid Mask to help restore moisture and softness. 

Daily Maintenance

Gently brush your wig daily to prevent tangles and keep the hair manageable. Always start from the ends and work your way up to avoid unnecessary tension on the hair.

For curly textures, we recommend carefully detangling every 3–4 wears, using a spray bottle with water and a leave-in conditioner to help maintain curl definition. Avoid brushing curly hair while dry, as this can disrupt the curl pattern. 

Wearing & Storing Your Wig

For the best upkeep, we recommend removing your wig each night rather than sleeping in it. Store your unit on a wig stand or mannequin head to maintain its shape and styling.

Our wigs are designed for glueless wear, so heavy glues are not necessary. Light adhesives may be used if preferred, but avoid excessive product buildup on the lace, as this can affect its appearance and longevity.

A Little Care Goes a Long Way

Your wig is an investment, and how you care for it matters! Regular washing, gentle detangling, and proper storage will help preserve the quality of your unit and keep it looking its best between wears.

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Q: HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?